Effective communication
Developing our communication skills helps us build relationships with the people we support and identify what is important for them
About this resource
Effective communication, the focus on this resource, relies upon a range of verbal and non verbal skills.
These communication skills help care workers to build relationships with people they support and those close to them, like their carers and family members.
When care workers use communication effectively they can achieve a great deal. They can help people to identify what’s important to them, keep information safe, develop in their career and so much more.
Effective communication resources
This resource has three sections to work through, all related to communicating effectively in care settings. Each of the sections includes a number of topics.
Discover what effective communication can look, sound and feel like
Care workers are great communicators. In fact, communication is one of the most important skills that you will need if you want to succeed in this career and make a difference in people’s lives.
Understand how effective communication helps people achieve their personal outcomes
In this section we will explain what personal outcomes are and show you how effective communication can help people to identify and achieve them.
Identify communication skills in a real care service
In this final section you’ll learn more about effective communication in the workplace. You’ll have a chance to look around a real care service in Scotland and identify some important communication activities and the skills which support them.